Intelligent Features for Modern Businesses
Everything you need to deliver exceptional caller experiences, capture every lead, and free your team to focus on what matters most.
Core Features
Six capabilities that replace traditional receptionists and voicemail, delivering a better experience at a fraction of the cost.
24/7 Call Answering
Never miss a call, day or night. Our AI receptionist answers every call with a warm, professional tone that represents your business perfectly.
- Answers several calls at once
- Natural conversation in an Australian voice, and it says it is an AI assistant at the start of each call
- Custom greetings tailored to your business hours
- After-hours handling with appropriate messaging
Smart Appointment Booking
Intelligent scheduling that syncs directly with your calendar. No double-bookings, no back-and-forth emails.
- Books into Google Calendar or Outlook; a Cliniko connection is custom work on a quote
- Handles rescheduling and cancellations automatically
- Sends confirmation and reminder notifications
- Respects buffer times and business rules
Intelligent Message Taking
Captures every detail from callers with precision, categorises messages by urgency, and delivers them instantly.
- Captures caller name, number, and purpose accurately
- Categorises messages by urgency level
- Instant notifications via email, SMS, or app
- Searchable message history (full transcripts on the Custom plan)
Call Transfers
Route calls to the right person every time with intelligent rules that adapt to your team structure.
- Smart routing rules based on caller intent
- Warm transfers with caller context passed through
- Voicemail fallback when team members are unavailable
- Priority routing for VIP clients and emergencies
Multi-Language Support
Serve your diverse customer base in their preferred language with automatic detection and fluent conversation.
- Supports 20+ languages including Mandarin, Vietnamese, and Arabic
- Automatic language detection from the first sentence
- Cultural awareness in greetings and conversation style
- Consistent brand messaging across all languages
Custom Voice & Personality
Your AI receptionist sounds exactly like your brand. Choose the voice, tone, and personality that fits.
- Multiple voice options to match your brand identity
- Custom greetings for different call scenarios
- Industry-specific vocabulary and terminology
- Adjustable conversation style from formal to friendly
AI Receptionist vs Traditional Options
See how an AI receptionist stacks up against the alternatives. The choice becomes clear when you compare side by side.
| Feature | AI Receptionist | Human Receptionist | Voicemail |
|---|---|---|---|
| 24/7 Availability | |||
| Cost per Month | From $299 + GST | Wage plus on-costs | Free |
| Concurrent Calls | Several at once | 1 at a time | 1 at a time |
| Appointment Booking | |||
| Multi-Language | 20+ languages | ||
| No Sick Days | |||
| Scalability | Instant | Weeks to hire |
Advanced Capabilities
Enterprise-grade features that grow with your business, from real-time analytics to custom integrations and reliable, monitored infrastructure.
Real-time Analytics
Detailed dashboards showing call volumes, peak times, common enquiries, and conversion rates to help you make data-driven decisions.
Enterprise Security
Bank-grade encryption and Australian data residency ensure your caller information stays protected.
Simple Setup
No hardware, no complex integrations. Just forward your calls. We confirm a realistic timeline in your written quote.
Team Management
Manage availability, routing preferences, and notification settings for your entire team from a single dashboard.
Custom Integrations
Connections to your existing tools, such as CRMs, helpdesks and practice management software, scoped as custom work on a quote.
Reliable Infrastructure
Reliable, monitored infrastructure across multiple availability zones keeps your receptionist available when callers ring.
See It In Action
Experience the difference an AI receptionist makes for your business. Get started today or book a personalised demo with our team.