Simple, Transparent Pricing
No hidden fees. Month to month, with 30 days notice and no penalties.
Starter
For businesses with 1 to 5 staff. One-off setup fee $499 plus GST.
- 500 minutes a month included
- Business hours answering
- 1 AI phone agent
- Smart call routing
- Email notifications
- Basic call analytics
- Email support
Professional
For businesses with 5 to 20 staff. One-off setup fee $999 plus GST.
- Everything in Starter
- 1,500 minutes a month included
- After hours, overnight and weekend cover (24/7)
- Appointment booking into your calendar
- Answers in up to five languages
- SMS notifications
- Call analytics dashboard
- Custom greeting
- Priority support
Custom
For businesses with 20 or more staff, or several locations. Quoted for your business.
- Everything in Professional
- Included minutes set for your volume
- Multiple AI agents
- Connections to named business software, scoped as custom work on a quote
- Call recording and transcripts
- Custom AI voice
- 20+ languages
- Dedicated account manager
- SLA guarantee
All prices are in AUD and exclude GST. Each plan includes the minutes shown; minutes beyond the allowance are charged at the per-minute rate for your plan on the Yes AI pricing page.
All Plans Include
Every plan comes with the essentials to get you up and running.
Frequently Asked Questions
Everything you need to know about our AI Receptionist plans.
How do I get started, and am I locked in?
Once you choose a plan, we configure your greeting, business hours, and call routing from a short online intake form, and confirm a realistic go-live timeline with you. Plans are month to month with 30 days notice and no penalties.
Can I change plans later?
Yes, you can change plans at any time. Upgrades take effect straight away and downgrades apply from your next billing cycle.
What happens if I go over my included minutes?
Your calls keep being answered. Starter includes 500 minutes a month and Professional includes 1,500. Minutes beyond the allowance are charged at the per-minute rate for your plan, shown on the Yes AI pricing page at yesai.au/pricing. A minute is connected talk time on a call the AI handles; unanswered and failed calls do not count.
How long does setup take?
It depends on scope. Setup is a one-off fee of $499 plus GST on Starter and $999 plus GST on Professional. Custom setups, which include custom integrations and voice training, take more work and are quoted. We confirm a realistic timeline in your written quote.
Do you support Australian phone numbers?
Yes, we provide local phone numbers for all Australian states and territories. You can also keep your existing number by setting up simple call forwarding.
Is my data secure?
Absolutely. All data is encrypted at rest and in transit using industry-standard AES-256 encryption. Access is tightly controlled and every action is logged.
Can the AI handle complex calls?
Our AI handles routine calls including appointment booking, message taking, and FAQs. Complex or sensitive calls are transferred to your team in real time.
What integrations do you support?
On Professional, the AI books appointments into your calendar. A connection to named business software, such as Cliniko, Xero, Salesforce or HubSpot, is not part of Starter or Professional and can be scoped as custom work on a quote.