Privacy Policy
Last updated: September 2026
1. Information We Collect
When you use AI Receptionist, we collect information you provide directly: name, email, phone number, company name, and message content via our contact form. We also collect call data including phone numbers, call duration, and transcriptions when using our AI receptionist service.
2. How We Use Your Information
We use your information to:
- Provide and improve our AI receptionist service
- Respond to your enquiries and support requests
- Send service updates and relevant communications
- Analyse usage patterns to improve our AI models
- Comply with legal obligations
3. Data Security
We implement industry-standard security measures including encryption at rest and in transit, access controls, and regular security audits. Our infrastructure is hosted in Australian data centres where possible.
4. Data Sharing
We do not sell your personal information. We may share data with trusted service providers (hosting, analytics, CRM) who assist in operating our service, bound by confidentiality agreements.
5. Your Rights
Under the Australian Privacy Act 1988, you have the right to access, correct, or delete your personal information. Contact us at hello@ai-reception.au to exercise these rights.
6. Cookies & Analytics
We use Google Analytics 4 to understand how visitors use our website. This involves cookies that collect anonymised usage data. You can opt out via your browser settings.
We use Microsoft Clarity to understand how visitors interact with this website through clicks, scrolling, heatmaps and session recordings. Microsoft processes website usage data using cookies and similar technologies. Form inputs and our enquiry form area are masked in recordings. This website tracking does not record telephone calls. For details about Microsoft's collection and use of data, see the Microsoft Privacy Statement.
7. Contact
For privacy enquiries, contact us at hello@ai-reception.au or call +61 3 9003 0111.