Capture Every Borrower Enquiry Before They Go Elsewhere
Property finance decisions are made on impulse, when the auction ends, when pre-approval runs out, or when a couple finally agrees to refinance. If your phone rings and goes to voicemail at that moment, the enquiry goes to the next broker. Our AI receptionist captures every lead, 24 hours a day.
Why Mortgage Brokers Lose Their Best Leads
Property decisions happen at unpredictable times. A buyer walks out of an auction having missed out and immediately wants to know what they can borrow for the next opportunity. A homeowner reads an article about falling interest rates and calls their broker at 9pm. If you are not available at that moment, someone else is.
Finance Decisions Happen Outside Business Hours
Research shows that the peak time for property finance enquiries is 7pm to 10pm, after work, when couples discuss their finances and make decisions. Traditional broker hours miss this window entirely. An AI receptionist captures the enquiry when the motivation is highest.
One Missed Call Can Be Worth Thousands
A settled home loan generates $6,000 to $12,000 in upfront commission plus ongoing trailing commission for the life of the loan. Missing the initial enquiry call means not getting the chance to win that client. Over a year, a broker missing five calls per week is losing significant trailing book growth.
Borrowers Comparison-Shop Instantly
Online comparison tools mean borrowers can move between brokers in minutes. If they call you and reach voicemail, they are already on the next broker's website. The first broker who engages professionally and captures their details has a significant conversion advantage.
Built for the Mortgage Broking Business
Configured with finance-specific intake flows that qualify borrower intent, capture property details, and book discovery calls, all while maintaining the professional standard your clients expect.
24/7 Lead Capture
Every borrower enquiry answered professionally with your business name, at any hour. Evening, weekend, and public holiday calls captured without exception.
- Answers with your business name and professional greeting
- Evening and weekend coverage at no additional cost
- Handles referral calls from real estate agents and accountants
- Separate handling for new enquiries vs existing client calls
Borrower Intent Qualification
Captures the information needed to prioritise and prepare for the discovery call: loan purpose, property details, income type, and urgency.
- Identifies purchase, refinance, investment, or commercial enquiry
- Captures approximate loan amount and property value range
- Notes employment type (PAYG, self-employed, company)
- Flags urgency: pre-auction finance, settlement deadline, rate expiry
Discovery Call Booking
Books the initial discovery call or meeting directly while the lead is warm. Reduces lead decay by ensuring the first contact is committed.
- Bookings into your Calendly, Cal.com, or preferred scheduling system
- Sends confirmation with what to prepare for the call
- Offers phone, video, or in-person options based on your preferences
- Sends reminder 24 hours before the discovery call
Referral Partner Handling
Recognises and prioritises calls from real estate agents, accountants, financial planners, and other referral partners who expect prompt, professional responses.
- Priority routing for calls from designated referral partner numbers
- Professional handling that reflects well on your partner relationships
- Captures referral source on every lead for your CRM and commission tracking
- Flags hot referrals from high-volume sources for same-day callback
Privacy Act Compliant Handling
Financial information is handled with appropriate privacy controls. All data stored in Australian infrastructure with access controls meeting Privacy Act requirements.
- Australian data residency, no offshore data transfer
- AES-256 encryption for all stored call data and transcripts
- Access controls restrict data to authorised personnel only
- Data retention policies configurable to match your obligations
CRM Integration
Pushes lead details directly into your CRM or loan origination system so no lead requires manual data entry.
- Integration with Salestrekker, MyCRM, Loanworks, and Nextgen
- Creates new lead records automatically from call intake data
- Flags hot leads for immediate callback in your pipeline view
- Call recordings attached to lead records for context
Live Before the Next Rate Decision
Interest rate decisions drive enquiry spikes. Be set up before the next RBA announcement triggers a rush of refinance calls.
Configure Your Brokerage Profile
Tell us your loan types (residential, investment, commercial, SMSF), referral partners, and discovery call availability. We configure the intake flow to qualify leads the way you would.
Connect Your Number
Forward your business mobile or office number, all calls, overflow, or after hours. Your existing number stays in all your marketing materials and referral networks.
Receive Qualified Lead Alerts
Every call generates a structured lead summary, loan purpose, amount, urgency, and contact details, delivered to your phone in real time and pushed to your CRM.
Convert More Leads to Settlements
With every enquiry captured and discovery calls booked while leads are warm, your conversion rate improves. Review the data monthly to refine your lead qualification criteria.
Finance-Industry-Specific Intelligence
Generic answering services do not understand LVR, DSR, or the difference between a construction loan and a bridging facility. We do.
Sensitive Financial Data Handled Properly
Mortgage enquiries involve personal financial information. The AI captures what is needed for qualification without prompting for information that should only be gathered under your credit licence.
- Does not request bank account details, tax file numbers, or full income figures
- Captures only the information appropriate for an initial enquiry
- Clear privacy notice delivered to callers before data collection
- All data handled under Australian Privacy Act compliant processes
Rate Spike and Market Event Response
Rate decisions, property market news, and FOMO events drive sudden enquiry spikes. The AI handles any call volume without degradation.
- No call-volume limits, handles post-RBA announcement surges
- Same professional quality whether it is the first or fiftieth call of the day
- All leads captured with equal detail regardless of volume
- Monthly reporting on enquiry volumes correlated with market events
Related Solutions for Finance Professionals
AI Receptionist for Financial Advisors
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See financial advisors solution →AI Receptionist for Insurance Brokers
Lead capture and appointment booking for insurance broking businesses, with appropriate handling of sensitive enquiry information.
See insurance brokers solution →After-Hours Call Answering
Dedicated after-hours coverage for professionals who receive enquiries in the evenings and on weekends.
See after-hours coverage →Frequently Asked Questions
Yes. We configure the intake flow based on your specific qualification criteria. Typical mortgage broker intake captures loan purpose (purchase, refinance, investment), approximate property value and loan amount, employment type (PAYG, self-employed, contractor), and urgency (is there a deadline, such as an auction or settlement date). You review and approve the questions during setup. The AI collects this information conversationally, not as a rigid form.
The AI is trained to capture initial qualifying information and book a discovery call, not to conduct a full financial needs assessment. If a caller wants to share more detail, the AI listens, captures the relevant context, and passes it to you in the job summary. Detailed financial analysis, credit assessment, and advice are reserved for your licensed conversation, the AI facilitates the first contact only.
The AI handles the administrative function of capturing initial enquiry details and booking appointments, not credit assessment, advice, or any regulated activity under the National Consumer Credit Protection Act. It does not make recommendations, assess borrowing capacity, or provide rate comparisons. All data is handled under Australian Privacy Act compliant processes with Australian data residency. We recommend confirming specific compliance requirements with your aggregator or compliance adviser.
You configure your key referral partners, real estate agents, accountants, financial planners, and their associated urgency level. When a caller mentions they were referred by one of these partners, the AI flags the referral source in the lead summary and can prioritise the call for same-day response. This ensures your referral partners see a fast, professional response to the leads they send, which strengthens those relationships.
Yes. Commercial finance enquiries have a distinct intake flow, capturing the property type, loan purpose (acquisition, development, refinance), borrower entity type (individual, company, SMSF), and the scale of the transaction. These are flagged separately in your lead queue so you can allocate commercial enquiries to the appropriate broker or handle them yourself if commercial finance is your specialty.
The AI recognises calls from existing client numbers (where you have provided a client list) and handles them differently from new enquiries. Existing clients can be routed to a voicemail for you, offered a callback slot, or connected to your assistant if you have one. You configure the handling for existing clients separately from new lead intake.
Start Capturing Every Borrower Enquiry Today
Every evening enquiry you miss is a loan that settles with another broker. Set up in 48 hours and capture leads 24/7.