Capture Every Borrower Enquiry Before They Go Elsewhere

Property finance decisions are made on impulse, when the auction ends, when pre-approval runs out, or when a couple finally agrees to refinance. If your phone rings and goes to voicemail at that moment, the enquiry goes to the next broker. Our AI receptionist captures every lead, 24 hours a day.

Capture Every Finance EnquirySee Plans
67%
of mortgage enquiries are made outside standard broker hours
$8,500
average trailing commission per settled home loan in Australia
89%
of unanswered mortgage calls go to a competitor without a callback
3x
more leads converted by brokers who answer every initial enquiry

Why Mortgage Brokers Lose Their Best Leads

Property decisions happen at unpredictable times. A buyer walks out of an auction having missed out and immediately wants to know what they can borrow for the next opportunity. A homeowner reads an article about falling interest rates and calls their broker at 9pm. If you are not available at that moment, someone else is.

Finance Decisions Happen Outside Business Hours

Research shows that the peak time for property finance enquiries is 7pm to 10pm, after work, when couples discuss their finances and make decisions. Traditional broker hours miss this window entirely. An AI receptionist captures the enquiry when the motivation is highest.

One Missed Call Can Be Worth Thousands

A settled home loan generates $6,000 to $12,000 in upfront commission plus ongoing trailing commission for the life of the loan. Missing the initial enquiry call means not getting the chance to win that client. Over a year, a broker missing five calls per week is losing significant trailing book growth.

Borrowers Comparison-Shop Instantly

Online comparison tools mean borrowers can move between brokers in minutes. If they call you and reach voicemail, they are already on the next broker's website. The first broker who engages professionally and captures their details has a significant conversion advantage.

Built for the Mortgage Broking Business

Configured with finance-specific intake flows that qualify borrower intent, capture property details, and book discovery calls, all while maintaining the professional standard your clients expect.

24/7 Lead Capture

Every borrower enquiry answered professionally with your business name, at any hour. Evening, weekend, and public holiday calls captured without exception.

  • Answers with your business name and professional greeting
  • Evening and weekend coverage at no additional cost
  • Handles referral calls from real estate agents and accountants
  • Separate handling for new enquiries vs existing client calls

Borrower Intent Qualification

Captures the information needed to prioritise and prepare for the discovery call: loan purpose, property details, income type, and urgency.

  • Identifies purchase, refinance, investment, or commercial enquiry
  • Captures approximate loan amount and property value range
  • Notes employment type (PAYG, self-employed, company)
  • Flags urgency: pre-auction finance, settlement deadline, rate expiry

Discovery Call Booking

Books the initial discovery call or meeting directly while the lead is warm. Reduces lead decay by ensuring the first contact is committed.

  • Bookings into your Calendly, Cal.com, or preferred scheduling system
  • Sends confirmation with what to prepare for the call
  • Offers phone, video, or in-person options based on your preferences
  • Sends reminder 24 hours before the discovery call

Referral Partner Handling

Recognises and prioritises calls from real estate agents, accountants, financial planners, and other referral partners who expect prompt, professional responses.

  • Priority routing for calls from designated referral partner numbers
  • Professional handling that reflects well on your partner relationships
  • Captures referral source on every lead for your CRM and commission tracking
  • Flags hot referrals from high-volume sources for same-day callback

Privacy Act Compliant Handling

Financial information is handled with appropriate privacy controls. All data stored in Australian infrastructure with access controls meeting Privacy Act requirements.

  • Australian data residency, no offshore data transfer
  • AES-256 encryption for all stored call data and transcripts
  • Access controls restrict data to authorised personnel only
  • Data retention policies configurable to match your obligations

CRM Integration

Pushes lead details directly into your CRM or loan origination system so no lead requires manual data entry.

  • Integration with Salestrekker, MyCRM, Loanworks, and Nextgen
  • Creates new lead records automatically from call intake data
  • Flags hot leads for immediate callback in your pipeline view
  • Call recordings attached to lead records for context

Live Before the Next Rate Decision

Interest rate decisions drive enquiry spikes. Be set up before the next RBA announcement triggers a rush of refinance calls.

1

Configure Your Brokerage Profile

Tell us your loan types (residential, investment, commercial, SMSF), referral partners, and discovery call availability. We configure the intake flow to qualify leads the way you would.

2

Connect Your Number

Forward your business mobile or office number, all calls, overflow, or after hours. Your existing number stays in all your marketing materials and referral networks.

3

Receive Qualified Lead Alerts

Every call generates a structured lead summary, loan purpose, amount, urgency, and contact details, delivered to your phone in real time and pushed to your CRM.

4

Convert More Leads to Settlements

With every enquiry captured and discovery calls booked while leads are warm, your conversion rate improves. Review the data monthly to refine your lead qualification criteria.

Finance-Industry-Specific Intelligence

Generic answering services do not understand LVR, DSR, or the difference between a construction loan and a bridging facility. We do.

Sensitive Financial Data Handled Properly

Mortgage enquiries involve personal financial information. The AI captures what is needed for qualification without prompting for information that should only be gathered under your credit licence.

  • Does not request bank account details, tax file numbers, or full income figures
  • Captures only the information appropriate for an initial enquiry
  • Clear privacy notice delivered to callers before data collection
  • All data handled under Australian Privacy Act compliant processes

Rate Spike and Market Event Response

Rate decisions, property market news, and FOMO events drive sudden enquiry spikes. The AI handles any call volume without degradation.

  • No call-volume limits, handles post-RBA announcement surges
  • Same professional quality whether it is the first or fiftieth call of the day
  • All leads captured with equal detail regardless of volume
  • Monthly reporting on enquiry volumes correlated with market events

Related Solutions for Finance Professionals

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AI Receptionist for Insurance Brokers

Lead capture and appointment booking for insurance broking businesses, with appropriate handling of sensitive enquiry information.

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After-Hours Call Answering

Dedicated after-hours coverage for professionals who receive enquiries in the evenings and on weekends.

See after-hours coverage →

Frequently Asked Questions

Start Capturing Every Borrower Enquiry Today

Every evening enquiry you miss is a loan that settles with another broker. Set up in 48 hours and capture leads 24/7.

Capture Every Finance EnquirySee Plans