AI Receptionist for Cleaning Companies

Yes. Recurring cleans are the backbone of most cleaning businesses, and our AI is built to handle them. It can book weekly, fortnightly, or monthly appointments based on your availability, confirm the day and time window with the caller, and set up the recurring series in your scheduling software. If a client wants to change their regular day or pause for a holiday period, the AI adjusts the schedule and notifies your team. It also flags new recurring bookings to you so you can plan staffing accordingly.

You define what constitutes an emergency during setup, for example, commercial kitchen spills that need immediate attention, water damage after a burst pipe, or biohazard incidents. When the AI identifies an emergency, it escalates immediately by transferring the call to your mobile, sending an urgent SMS with the caller's address and details, or alerting your on-call team member. For non-urgent requests, it books the next available slot and reassures the caller that the job is logged and confirmed.

Absolutely. The AI is trained on cleaning industry terminology and understands the difference between a two-bedroom end-of-lease clean, a weekly office maintenance clean, a strata common area service, and a post-construction site clean. It asks the right qualifying questions, property type, square metres, number of rooms, whether it includes ovens or windows, so your team has all the information needed to quote accurately or dispatch the right crew.

The AI does not give prices or quotes on the call. It captures the details your team needs to quote (property type, size, number of rooms, ovens or windows) and, for larger or specialist jobs such as commercial spaces, construction cleans or carpet steam cleaning, explains your quoting process and books an on-site inspection. Your team then sends the quote.

Yes. Property managers often need to book end-of-lease cleans at short notice, sometimes juggling multiple properties in a single week. The AI captures the property address, number of bedrooms and bathrooms, whether carpet steam cleaning is required, the settlement or handover date, and any special requirements. It checks your availability and books the clean, then sends a confirmation to both you and the property manager. During peak periods like the end of a rental quarter, it handles the surge of calls without any wait time.

Booking into Google Calendar is part of the Professional plan. A connection to ServiceM8, Jobber or Fergus is not part of Starter or Professional and can be scoped as custom work on a quote. With one, when a booking is made, the AI creates the job entry with the client's name, address, contact number, property type, service required, and any special instructions, all pushed directly into your system. Your team sees the new job appear in real time. For businesses using spreadsheets or paper diaries, we can set up email and SMS summaries instead.

Unlike a single receptionist or your own mobile, the AI answers several calls at once. End-of-lease season in January and July is typically the busiest period for cleaning businesses, dozens of property managers and tenants call within the same week. Callers get the same professional greeting without an engaged signal or voicemail, so fewer give up and phone a competitor.

Small cleaning teams benefit the most because they have the least capacity to answer phones while working on-site. A part-time receptionist is paid by the hour and only covers limited hours. Our Professional plan costs $599 a month plus GST and answers 24/7, including evenings and weekends when many residential clients prefer to call. For example, if a regular clean is worth $250 to you and the AI books three extra cleans a month that would otherwise have gone to voicemail, that is $750 of work against $599 a month plus GST on Professional, or $299 plus GST on Starter if business hours are enough. Check it with your own job value and margin.