AI Receptionist for Restaurants & Cafés

Yes. On the Professional plan the AI books into your calendar, and a connection to a reservation platform such as ResDiary, Now Book It, OpenTable or Quandoo is not part of Starter or Professional and can be scoped as custom work on a quote. When a customer calls to book a table, the AI checks availability, confirms the number of guests, notes any special requirements (high chair, wheelchair access, birthday celebration), and books the table instantly. It sends the customer an SMS confirmation with the date, time, and any deposit or cancellation policy details.

The AI can walk customers through your menu, answer questions about dishes, note modifications and special requests, and capture the complete order with delivery address or pickup time. It confirms the order and sends the customer an SMS summary. Orders are sent to your kitchen by SMS or email (a connection to your POS system is not part of Starter or Professional and can be scoped as custom work on a quote). For complex menus, the AI handles add-ons, sides, and combo meals with the same accuracy as a trained front-of-house team member.

Absolutely. You provide your allergen and dietary information during setup (which dishes are gluten-free, dairy-free, vegan, halal, or contain nuts) and the AI communicates this accurately to callers. It can also note specific allergies on reservations so your kitchen team is prepared. The AI always recommends that customers with severe allergies confirm with the chef on arrival, adding a layer of responsible caution to the interaction.

This is exactly when the AI receptionist is most valuable. During peak service, your front-of-house team is seating guests, running food, and managing the floor. They cannot answer the phone. The AI answers several calls at once, so callers get a professional response without waiting for staff to come off the floor. No more ringing phones being ignored during service.

Yes. The AI captures all details for function enquiries including preferred dates, guest numbers, budget range, dietary requirements, and event type (birthday, corporate, wedding reception). It can share your function menu options and venue capacity details, and your team confirms pricing. For complex event bookings that need manager approval, it takes the full brief and schedules a callback during your preferred time. This ensures no function enquiry is ever lost to a busy phone line.

A connection to ResDiary, Now Book It, OpenTable, Lightspeed, Square, Kounta, Bepoz or another hospitality platform is not part of Starter or Professional and can be scoped as custom work on a quote. Without one, the AI can put bookings in Google Calendar and send order details via email or SMS to your kitchen team. We confirm a realistic timeline in your written quote.

After closing, the AI continues to answer calls with your after-hours greeting. It can take reservations for upcoming days, capture takeaway pre-orders for the next day, answer frequently asked questions about your menu, opening hours, location, and parking, and collect messages for the manager. Many restaurants find that a significant portion of next-day bookings come from calls made between 9pm and midnight, times when the phone previously went to voicemail.

Our AI is trained on diverse Australian accents and handles the multicultural range of Australian callers with confidence. It understands common hospitality terminology in context, from "table for four at seven" to "can I get the laksa without prawns." For restaurants in multicultural areas, the AI can be configured with basic phrases in other languages, though the primary conversation language is English. It handles background noise well, which is important for callers ringing from busy streets or their own kitchens.