Capture Every Storm-Damage Call Before Competitors Do
After a hailstorm or heavy rain event, every roofer in the area gets flooded with calls simultaneously. The roofing business that answers first gets the job. Our AI receptionist answers several calls at once, captures each enquiry, and books inspection appointments while you are still on the previous job.
Why Roofing Businesses Miss Their Best Jobs
Roofing is one of the most demand-volatile trades in Australia. A hailstorm over a suburb generates hundreds of roof repair enquiries in a single afternoon. The roofers who answer every call, not just the first few, win the most work.
Storm Events Create Simultaneous Demand
When a hailstorm passes over a suburb, every homeowner with damage calls a roofer at roughly the same time. A human receptionist or a single phone line takes one call at a time. The AI answers several calls at once, and the jobs go to whoever answers.
You Are Always on a Roof
Roofers cannot stop mid-job to answer the phone. Climbing down from a roof to take a call is a safety issue and a productivity killer. The AI answers on your behalf and delivers a structured job summary to your phone when you are safely back on the ground.
Insurance Jobs Are High Value
Hail and storm damage roofing jobs often go through insurance and can be large jobs. For example, if a storm-damage job is worth $5,000 to you, one extra job won from a call that would have gone to voicemail is more than eight months of Professional at $599 a month plus GST.
Built for Roofing Business Operations
The AI understands the roofing job mix: emergency tarping, insurance inspections, full re-roofing, guttering, and ongoing maintenance.
24/7 Call Answering on Professional
Answers several calls at once, so storm surge periods do not hit an engaged tone.
- Answers several calls at once
- Consistent, professional greeting in every call
- Separate handling for emergency tarping vs routine roof repairs
- After-hours storm damage calls captured and queued for morning
Storm Damage Emergency Capture
Identifies post-storm emergency situations, active leaks, structural damage, tree impact, and captures complete details for fast response.
- Recognises emergency language: active leak, ceiling damage, tree on roof
- Immediate SMS alert for genuine emergencies requiring same-day response
- Captures insurance policy details if the customer mentions them
- Photographs note-taking: asks caller to prepare photos for the assessor
Inspection and Quote Booking
Books roof inspection and quote appointments into your schedule during the call, so callers commit rather than shop around further.
- Real-time availability for inspection bookings
- Captures roof type, approximate age, and scope of damage
- Books separate slots for insurance assessments vs owner-funded quotes
- Sends confirmation with what to expect and how to prepare
Insurance Claim Support
Captures the information needed for insurance-funded work: insurer name, claim number, policy details, and damage description.
- Prompts callers for insurer details during intake
- Flags insurance jobs for your assessor rather than tradesperson
- Captures claim numbers for faster processing
- Notes whether the customer has already lodged a claim or needs guidance
Guttering and Maintenance Bookings
Handles routine gutter cleaning, maintenance, and minor repair bookings without the same urgency as storm damage, properly differentiated in your job queue.
- Separate intake flow for routine maintenance vs damage repair
- Books guttering and maintenance jobs into your less-urgent schedule slots
- Captures property access details for unattended maintenance visits
- Groups suburb-by-suburb maintenance runs for route efficiency
Strata and Property Manager Handling
Recognises strata manager and property manager callers and handles them as commercial clients with appropriate priority and intake requirements.
- Captures strata plan number and managing agent details
- Flags multi-property maintenance contracts for commercial follow-up
- Priority routing for property managers with ongoing accounts
- Collects works order numbers where applicable
Ready Before the Next Storm Season
We confirm a realistic setup timeline in your written quote. Be ready for the next weather event instead of scrambling to manage calls during it.
Configure Your Roofing Business
Set your service area, job types, emergency escalation protocol, and inspection schedule availability. We configure the AI with your specific roofing materials and service areas.
Connect Your Existing Number
Forward your business number, all calls, overflow, or after hours only. Your existing number stays in place across all your signage and Google listings.
Receive Real-Time Job Alerts
Storm-damage emergencies get an instant SMS. Quote bookings appear in your calendar. Every job summary lands on your phone within seconds of the call ending.
Scale for Storm Season
The AI answers several calls at once without any configuration change.
Roofing Business Specific Intelligence
Roofing is not a generic trade. The AI is configured with the specific job types, urgency levels, and customer needs that define Australian roofing businesses.
No Missed Jobs During Your Busiest Periods
Storm season is both your most valuable time and the time when call overflow is most likely. The AI ensures you capture every lead when demand is highest.
- Answers several calls at once during weather events
- Storm surge protocol activates automatically when call volume spikes
- All enquiries captured for next-day callback if you are fully booked
- Waitlist management so callers stay engaged rather than calling a competitor
Works With Insurance Assessors and Loss Adjusters
Insurance-funded roofing requires coordination with insurers and assessors as well as the homeowner. The AI captures the chain of contacts.
- Captures insurer, loss adjuster, and homeowner details in one intake
- Notes whether an insurance assessor visit has already occurred
- Flags jobs where homeowner needs guidance on the claims process
- Stores all details for your assessor to pick up on inspection day
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Explore trades overview →Frequently Asked Questions
How does the AI handle 50 calls coming in at once after a hailstorm?
The AI answers several calls at once. Each caller gets a professional response, their details are captured, and they are either booked for an inspection or placed on a priority callback list, and you receive a structured job summary for each call on your phone.
Can it help us capture insurance claim jobs specifically?
Yes. Insurance-funded roofing is a distinct job type in the AI's configuration. When a caller mentions their insurer, hail damage, or a claim, the AI prompts them for their insurer name, policy number, and whether they have already lodged a claim. It also asks about the scope of damage and whether a loss adjuster has been appointed. This information is captured in the job summary so your assessor arrives with the full picture.
What if I am fully booked for weeks after a major storm event?
The AI can be configured to communicate your current booking lead time to callers and offer them a waitlist position. Callers who accept a spot on the waitlist have their details captured and are added to a callback queue when your schedule opens up. This is more valuable than simply losing those callers to a competitor, many will wait for a roofer with a good reputation even if the lead time is longer.
Does it know the difference between a minor repair and a full re-roof?
The AI captures the caller's description of the problem and the approximate roof size where relevant. While it does not assess scope from that information (that is your assessor's role), it does separate enquiries by job type and routes them appropriately. A caller describing a small leak around a valley is booked for a minor-repair inspection with a different time allocation than a caller who says the entire roof needs replacing after a tree impact.
How does it handle callers who want an immediate quote over the phone?
The AI does not provide price estimates because roof quotes require an inspection. It explains this clearly and offers the next available inspection appointment instead. Callers who push for a rough estimate are told you will be able to give a more accurate price after viewing the roof, which is an honest and professional position. The AI then books the inspection appointment.
Can it handle both residential and commercial roofing enquiries?
Yes. Commercial roofing enquiries have a different intake flow, capturing the building type, approximate roof area, access arrangements, and whether the enquiry is from a building owner or a facilities/strata manager. Commercial calls are flagged separately in your job queue so you can allocate them to your commercial estimator or senior tradesperson as appropriate.
Win More Work in the Next Storm Season
Answer several calls at once when a storm hits, so storm-damage jobs are not lost to missed calls.