Capture Every 2am Lockout Call, Even When You're Asleep
Locksmiths make their best money at 2am — emergency lockouts, smashed-key extractions, and after-hours commercial callouts at $250-$400 a job. But you cannot answer the phone in your sleep, and a stranded caller will phone the next locksmith on Google in 30 seconds flat. Our AI receptionist takes every emergency call instantly, quotes your callout rate, captures the address and vehicle details, and either wakes you or dispatches the on-call tech.
Why Locksmiths Lose Money to the Phone
Locksmith work is fundamentally call-driven and urgency-driven. A homeowner locked out at midnight, a driver who just smashed their key in the ignition, a property manager dealing with a tenant changeover at 5pm — every job starts with a phone call from someone who needs help now. Miss the call and you miss the job. Cost of the AI is a fraction of one job a month.
Lockouts Do Not Wait for Business Hours
A residential lockout at 11pm on a Sunday is the highest-margin job your business gets all week. Stranded callers do not wait — they call the next number on Google within 30 seconds of hearing voicemail. The AI answers every call within 8 seconds, day or night, weekend or public holiday, and gets the job onto your dispatch board while the caller is still on the line.
Automotive Calls Need Specific Information Captured
A car key replacement call needs the make, model, year, and VIN to know which transponder chip and which programming equipment you need. A generic answering service does not know to ask for the VIN. The AI does — and it captures everything you need to roll a tech with the right key blank and programmer the first time, instead of making two trips to the job.
Emergency Rate Quoting Filters Out Tyre-Kickers
The AI quotes your after-hours and emergency callout rate up front — typically $250-$400 plus parts for residential, more for commercial — and that filters out non-genuine "emergencies" who want a $40 daytime price at midnight. Genuine emergency callers accept the rate and you book genuine high-margin jobs without your phone ringing for 20 minutes of negotiating after midnight.
Property Managers Are a Reliable Pipeline
Real estate property managers handle tenant changeovers, lockouts, and key cuts on a near-weekly cadence — and they expect immediate phone response. The AI recognises your property manager partners by caller ID, gives them priority handling, and books the job without the back-and-forth that erodes your relationship with the agency.
Restricted Key Enquiries Are Long Conversations
A commercial restricted-key-system enquiry — a strata building, a school, a medical facility — is a five-figure job that starts with a long conversation about masterkey hierarchies, key cutting authority, and key tracking. The AI captures the building details, the number of users, the security level required (registered design versus patented key blank), and books a site-visit quote with the right technician.
Built for the Way Locksmiths Take Calls
The AI is configured around the actual job types, dispatch decisions, and pricing logic of an Australian locksmith business — not a generic answering script with "locksmith" pasted on top.
24/7 Emergency Lockout Handling
Picks up every call within 8 seconds, qualifies as emergency or non-emergency, and triggers the right dispatch path immediately.
- Distinguishes residential, automotive, and commercial lockouts in the first 20 seconds
- Captures full address, suburb, and access notes for the dispatch tech
- Confirms whether police or roadside assistance are already on scene
- Quotes your after-hours callout rate before booking, so the customer knows the cost
Automotive Key and Transponder Intake
Captures the specific vehicle information you need to roll a tech with the right key blank and programmer the first time.
- Vehicle make, model, year, and VIN captured every time
- Distinguishes mechanical key, transponder, flip-key, smart key, and proximity-key jobs
- Confirms whether the customer has a spare or has lost all keys (different programming workflow)
- Books the right tech based on equipment held (Autel, Smart Pro, AVDI, Tango)
Service Area and Dispatch Routing
Filters callers by your service area and routes the job to the nearest on-call tech instead of the head office number.
- Configurable postcode and suburb coverage for residential, commercial, and automotive
- Politely declines or refers out-of-area jobs without damaging your local reputation
- Routes by nearest available tech for multi-van operations
- Adjusts the dispatch logic for weekend on-call rotation
Restricted Key and Commercial Quote Intake
Handles the longer commercial-quote conversations that need full information capture before a site visit is booked.
- Building type and security level (residential strata, commercial, medical, educational, government)
- Number of users, doors, and masterkey hierarchy required
- Key blank platform preference (Abloy, Mul-T-Lock, EVVA, BiLock, ASSA, Kaba)
- Books site-visit quote with the right commercial-systems technician
Property Manager Priority Pipeline
Recognises and prioritises calls from your real-estate-agency partners with the speed and reliability they expect.
- Caller ID matching against your property manager partner list
- Captures tenant or owner details and property address
- Distinguishes lockout, rekey-on-change-of-tenant, and lost-key jobs
- Confirms billing arrangement (account customer or owner pays)
Insurance and Claim-Job Handling
Captures the specific information insurance claim jobs require, so you do not get stuck chasing approval after the work is done.
- Captures insurer name, claim number, and excess details up front
- Confirms whether the insurer has authorised the work or only the assessment
- Distinguishes RACV, NRMA, RACQ, RAA, and RACT roadside-assistance jobs
- Sends a structured invoice-ready job summary to your office for billing
Live in 5 Business Days
Locksmith setups are faster than most industries — the workflow is well-understood and we can configure your service area, callout rates, and dispatch routing inside a week.
Capture Your Rates and Service Areas
We document your standard rates (daytime, after-hours, weekend, public holiday), your service area by job type, your accepted job categories (residential, automotive, commercial, restricted-key), and your equipment held.
Set Up Dispatch Routing
We configure how jobs flow from the AI to your team — to a single on-call number, to a multi-van dispatch board, to your job management system (ServiceM8, Fergus, AroFlo, or similar), or by SMS notification to the on-call tech.
Forward Your Number
Your existing business number is forwarded to the AI — full-time, overflow, after-hours-only, or weekend-and-public-holiday-only. You can switch modes at any time from a portal.
Add Property Manager Partners
We load your real estate agency partner list so the AI recognises them by caller ID and gives them priority handling. New partners can be added at any time from the portal.
Trust, Pricing Transparency, and Locksmith Industry Reputation
The Australian locksmith industry has had reputation damage from rogue operators quoting low and charging high after the job. The AI is built to operate in the opposite direction — transparent pricing, clear scope, and honest expectations.
Pricing Transparency Up Front
Every emergency callout gets a clear callout-rate quote before the booking is confirmed. No surprise invoices, no aggressive on-site upsells, no reputation damage.
- Standard callout rate quoted at the start of every call
- After-hours, weekend, and public-holiday loadings clearly stated
- Parts costs explained as additional and estimated before the tech rolls
- No promises the AI cannot keep on specialty key cuts or unusual vehicles
Security-Conscious Information Handling
Locksmiths deal with sensitive information — addresses of vulnerable people, building security plans, key codes. The AI handles all of it with appropriate discipline.
- Caller verification before sharing job history with anyone other than the original booker
- Never reads back key codes, masterkey hierarchies, or access-control details over the phone
- Australian data residency for call recordings and job intake records
- Retention controls aligned to your business privacy policy
Industry Body and Trade Standard Alignment
The AI is configured to align with Master Locksmiths Association of Australia (MLAA) standards and to handle calls in a way that supports your professional reputation.
- Distinguishes MLAA-accredited workflows from non-accredited where it matters
- Captures security-clearance requirements for government or sensitive-facility jobs
- Handles key-cutting authorisation requirements for restricted-system keys
- Refers gun-safe and restricted-firearm-storage jobs only to appropriately qualified techs
High-Margin After-Hours Capture
Most of a locksmith's after-hours economic value sits in the calls between 8pm and 7am, especially on weekends and public holidays. The AI captures all of them.
- No more lost 2am lockouts because you needed sleep
- After-hours rate stated up front so you only roll for jobs that pay properly
- Multi-tech dispatch routing for busy weekends
- Public holiday and ANZAC Day handling on your published premium rates
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Never Miss an Emergency Callout Again
Five days to set up. ServiceM8, Fergus, AroFlo, simPRO, and Tradify integration included. Your existing number keeps working. Every 2am lockout captured at your rate.