Convert More Removalist Quotes Into Booked Truck Days

Yes, and it does it the same way on every call. We build your inventory checklist around the actual items your operators load every day, lounges and lounge components, dining tables and chairs, beds and mattresses by size, wardrobes (free-standing and built-in), kitchen appliances, garage tools, BBQ, washing machine, fridge, freezer, piano if applicable, pool table if applicable, outdoor furniture, garden equipment. The AI walks the customer through each room methodically, captures the inventory accurately, and sends it to your team to work out cubic metres or crew-hours and quote. It asks the same questions on the twelfth call of the day as on the first.

It distinguishes them early in the call. For a local move (same city, point-to-point) the AI captures the hours, crew size and truck size details your team needs, and the customer's preferred date. For an interstate move (Sydney to Brisbane, Melbourne to Perth, etc.) the AI captures the volume and the origin and destination depot logistics, and asks about consolidation tolerance (many interstate moves go via consolidation runs to reduce cost). The AI also asks about insurance, valuation, and any specialty items that need separate crating. Your team then quotes from your rate card or interstate tariff.

With a dispatch system connection, yes. A connection to MoversConnect, MoveAdvisor, Vonigo or an in-house dispatch system is not part of Starter or Professional and can be scoped as custom work on a quote. With one, the AI reads truck size and crew availability live and confirms the booking on the call. If the customer's preferred date is fully booked, the AI offers the nearest available dates and lets the customer hold a date with a deposit. Without a connection, the AI takes the preferred dates and your team confirms.

Yes. Packing material orders (cartons, tape, paper, wardrobe boxes) are frequent but usually handled poorly because the sales team is busy with full moves. The AI takes the order details and the delivery or pickup preference, and your team confirms the price and stock. For customers with a pending move, the order is noted against the move. The AI gives a small order the same time as a full move enquiry, where a busy sales team might push it to email.

It treats agent and conveyancer calls as a priority pathway. Your agent and conveyancer partners are loaded into the AI by caller ID, so when they ring the AI recognises them, captures the vendor or purchaser details and property address, and books the move with settlement-day coordination, what time settlement is expected to clear, when keys will be available, whether there is an early-access arrangement with the new owner. The AI then sends a confirmation to both the customer and the referring agent or conveyancer so everyone is on the same page about timing. On the move day itself, the AI takes any "when will the truck arrive" calls from the customer or the conveyancer and passes them to your dispatcher as a message.

That is one of the biggest reasons to put it in. The last two weeks of June and the first two weeks of January generate far more calls than normal, and removalists often either lose quotes (because the phones cannot keep up) or hire temp sales staff who do not know the business and produce inaccurate quotes. The AI answers several calls at once during the surge, and its inventory intake is the same on every call, so the customer who calls at 8pm gets the same questions as the customer who calls at 8am and your team quotes from complete information.

The AI is built to operate at the AFRA-accredited end of the market, not the bait-and-switch end. The AI gives no verbal quotes, so your team's written quote is the only price the customer hears, and on the Custom plan calls can also be recorded. Variation clauses (what happens if additional inventory turns up on move day) are explained during the enquiry rather than sprung on the day, and Australian Consumer Law-compliant cancellation and rescheduling terms are confirmed at booking. For removalists trying to compete against the cheap-and-nasty end of the market, this is a material reputational advantage. Customers notice the difference between a professional operation and a fly-by-night operator.