Stop Losing Jobs Because You Can't Answer the Phone
Plumbers work with their hands, not their phones. Every unanswered call is a job that goes to the next plumber in Google's results. Our AI receptionist answers every call within seconds, books the job, and messages you the details so you can finish the task you're on.
Why Plumbers Lose Work to Missed Calls
The plumbing industry runs on urgency. A burst pipe at 11pm is not a problem that waits until morning. Homeowners and property managers who cannot reach a plumber immediately call the next one on the list. You cannot answer the phone while under a house, on a roof, or driving between jobs.
You Are Always On the Tools
Plumbing is hands-on work. You cannot stop mid-job to answer a call, take down details, and promise a callback, especially when your hands are wet or you are in a confined space. Every call you miss during working hours is a real job that walks out the door.
Emergencies Do Not Work Business Hours
Blocked drains, burst pipes, and hot water system failures happen at 9pm on a Friday and 6am on a Sunday. The homeowner is stressed and wants someone now. If your phone rings out or goes to voicemail, they call the next plumber. Our AI answers 24 hours a day, 7 days a week.
Each Missed Call Is Real Money
For example, if a service call is worth $480 to you and you miss three calls on a busy day that would each have become a job, that is $1,440 of work handed to a competitor. Starter costs $299 a month plus GST, and Professional, which also answers after hours, costs $599 a month plus GST.
What the AI Does for Your Plumbing Business
Configured specifically for plumbing businesses, the AI understands job types, urgency, and the information you need to turn a call into a booked job.
24/7 Call Answering
Every call answered professionally with your business name, day or night, weekend or public holiday. No voicemail. No ring out. No missed opportunities.
- Answers as soon as the call is forwarded to it
- Uses your business name and greeting
- Answers several calls at once during busy periods
- Warm, professional tone that represents your brand
Emergency Job Capture
Identifies emergency situations and escalates them immediately. Burst pipes, gas leaks, and flooding get flagged and messaged to you right away so you can decide how to respond.
- Detects urgency keywords: burst, flooding, gas leak, no hot water
- Sends immediate SMS or notification to you for emergencies
- Captures full job address and nature of problem
- Sets caller expectations on response time based on your availability
Quote and Job Booking
Books quotes and service appointments directly into your schedule. Callers pick from your available slots and receive a confirmation, no back-and-forth calls needed.
- Real-time calendar integration with your booking system
- Collects job type, address, access details, and best contact time
- Sends confirmation SMS to the caller
- Notifies you of every new booking instantly
Service Area Filtering
Filters enquiries by your service area so you only receive jobs you can actually do. Callers outside your zone are politely informed and optionally referred on.
- Configurable postcode and suburb coverage list
- Politely declines out-of-area jobs without damaging your reputation
- Captures contact details even for out-of-area jobs in case you expand
- Handles multi-van businesses with different team coverage zones
Detailed Job Summaries
Every call generates a structured summary with the information you need to quote and plan the job, sent straight to your phone.
- Customer name, phone, and address captured every time
- Job description in plain language
- Urgency level and best time to attend
- Any access or parking notes provided by the caller
Repeat Customer Recognition
Recognises returning customers and routes their calls appropriately. Property managers and regular clients get priority handling.
- Caller ID matching against your customer list
- Priority routing for property managers and repeat customers
- Mentions prior job history context to callers where relevant
- Flags VIP customers for immediate callback if unavailable
Getting Up and Running
No technical setup required on your end. We handle everything and your existing phone number keeps working.
Tell Us About Your Business
Provide your service area, job types, availability hours, and emergency escalation preference. We configure the AI to match your workflow exactly.
Forward Your Number
Set your existing business number to forward to the AI, all calls, after hours only, or when you are busy. One simple change, no new number for customers.
Get Job Alerts on Your Phone
Every call generates a structured summary sent to your phone in real time. You see every lead, every booking, and every emergency as it comes in.
Review and Adjust
Read the call summaries, adjust the service area or job types, and tune the urgency thresholds. Expect one or two tweaks in the first week.
Built for How Plumbers Actually Work
Most phone answering services are built for office businesses. We built ours for tradies who are on the tools all day and need the information delivered the way they work.
No Lock-In, Clear Monthly Pricing
Australian plumbing businesses should know what they will pay when they get busy. Each plan includes a set number of minutes a month, with minutes beyond that charged at the per-minute rate on yesai.au/pricing.
- Starter $299 or Professional $599 a month plus GST, minutes included
- Month to month, with 30 days notice and no penalties
- Scales up automatically during your busy season
- One-off setup fee: $499 plus GST on Starter, $999 plus GST on Professional
Works With Your Existing Setup
No need to change your phone number, replace your tools, or learn new software. The AI sits in front of your existing number and handles the calls.
- Compatible with any Australian mobile or landline number
- ServiceM8, Fergus or other job management connections, quoted as custom work
- On the Custom plan, call recordings for quality review
- Simple online portal to update your availability or service area
More AI Solutions for Tradespeople
AI Receptionist for Electricians
Same 24/7 coverage built for electrical businesses. Handles emergency callouts, quote bookings, and after-hours enquiries.
See electricians solution →AI Receptionist for Trades and Services
General overview of how AI reception works across all trade businesses, with ROI calculations.
Explore trades overview →After-Hours Call Answering
Dedicated after-hours answering for businesses that need 24/7 emergency coverage without a night-shift receptionist.
See after-hours coverage →Frequently Asked Questions
Will the AI know what questions to ask for a plumbing job?
Yes. We configure the AI with a plumbing-specific intake flow that captures the information you actually need: the nature of the problem, the address, access details, urgency level, and the best time for you to attend. You review the job summary format during setup and we adjust it until it matches the way you like to receive a job. The AI does not use a generic script, it uses yours.
What happens when there is a genuine plumbing emergency at 2am?
The AI identifies emergency language (burst pipe, flooding, no hot water, gas smell) and immediately sends you an SMS or push notification with the full job details. You decide whether to respond. For after-hours emergencies, you can choose to have the AI tell callers a fixed after-hours callout fee you publish, so they know that fee before you call back. It does not quote for the job itself. This filters out non-urgent "emergencies" and ensures the ones you attend are worth your time.
Can I still take calls myself when I want to?
Absolutely. A common setup is overflow answering: your phone rings first, and if you do not pick up within a set number of rings, the AI takes the call. You can also switch to full-time AI answering during jobs and switch back to direct calling during quieter periods. The configuration is changed through a simple online portal in under a minute.
Does it work for a one-person plumbing business?
It works especially well for solo operators. When you are the only plumber and the business depends entirely on you answering the phone, missing a call is costly. The AI gives you the coverage of a full-time receptionist at a fraction of the cost, and unlike a shared answering service, it knows your specific jobs, your service area, and your pricing.
Will callers know they are speaking to an AI?
Yes. The AI tells callers it is an AI assistant at the start of each call and answers honestly if asked. We do not pretend it is a human. What callers want is their problem taken down correctly and passed to you quickly.
Can it connect to my job management software?
A connection to ServiceM8, Fergus or Tradify is not part of Starter or Professional and can be scoped as custom work on a quote. With one, when a job is booked, a new job card is created in your system with the intake details filled in. Without one, the AI sends each job to you by SMS, with a daily summary email.
Sources and further reading
- ServiceM8 job management (ServiceM8)
- Tradify job management (Tradify)
Start Capturing Every Plumbing Job
Your existing number keeps working. Every call gets answered. Pricing and timeline are confirmed in your written quote.