Every Service Booking Answered, Even Under a Car
Your best mechanics are on the hoist, not at the front desk. When the phone rings out, that booking goes straight to the workshop down the road. Our AI receptionist answers every call, books services, captures the rego, make and model, and logs courtesy car requests, so no job slips past you.
Why Workshops Lose Bookings They Never Even Hear About
A missed call at a mechanic is not a minor inconvenience, it is a booked service, a set of tyres, or a major repair walking out the door. The customer does not wait. They scroll to the next workshop and dial again.
Your Team Is Under the Bonnet, Not on the Phone
A qualified technician cannot answer a service call while draining oil, on the hoist, or mid-diagnostic. The front desk is often unattended during the busiest part of the day. Calls ring out, and the caller assumes you are closed or too busy to take their booking.
Peak Times Are When You Miss the Most
Monday mornings, the week before a long weekend, and the run into rego renewal season all flood the phones. That is exactly when your bays are full and nobody is free to pick up. The calls you miss at your busiest are the bookings that would have filled next week.
Nobody Leaves a Voicemail Anymore
Drivers ringing about a service, a warning light or a roadworthy do not leave messages. If the phone is not answered, they simply call the next workshop in the search results. Every unanswered ring is a customer handed directly to your competitor.
Built for the Way a Workshop Actually Runs
The AI is configured with the details a service desk needs: vehicle information, the job type, and the customer preferences that decide whether they book with you or move on.
Instant Call Answering
Every call answered on the first ring with your workshop name, no matter how many come in at once or which bay your team is in.
- Unlimited simultaneous calls, so no caller ever hears an engaged tone
- Natural Australian English with automotive terminology built in
- Professional greeting using your business name every time
- No voicemail, no hold music, no leads lost to a ringing phone
Service Booking and Scheduling
Books logbook services, repairs, tyres and inspections straight into your diary against real-time bay and technician availability.
- Checks live availability before confirming a booking slot
- Books by job type so longer repairs get the right amount of time
- Sends the customer an SMS confirmation with date and drop-off details
- Handles reschedules and cancellations without tying up your team
Rego, Make and Model Capture
Collects the vehicle details you need to quote accurately and order the right parts before the car even arrives.
- Registration number, make, model, year and variant captured every time
- Odometer reading and last service date recorded where the caller knows it
- Warning lights, noises and symptoms noted in the customer words
- Full vehicle summary sent to your desk before the booking
Quotes and Service Pricing
Shares your standard pricing for common jobs and books an inspection for anything that needs the car on the hoist first.
- Fixed pricing for logbook services, brakes, batteries and tyres
- Roadworthy and safety inspection fees quoted from your price list
- Diagnostic bookings arranged for intermittent or complex faults
- Pricing updated anytime through your dashboard, never out of date
Courtesy Car and Loan Requests
Captures courtesy car and loan vehicle requests at the time of booking so nobody turns up expecting a car you cannot supply.
- Logs courtesy car requests against real loan-vehicle availability
- Notes whether the customer needs to wait, drop off, or arrange a lift
- Flags drop-off and pick-up times so your day is planned in advance
- Records driver licence and age requirements for your loan vehicles
After-Hours and Overflow Cover
Answers the calls that come in after you down tools, on weekends, and while every line is already busy during the day.
- Captures next-day bookings from evening and weekend callers
- Overflow answering when your front desk is already on another call
- Public holiday and shutdown-period messaging you control
- Urgent breakdown enquiries flagged and escalated to your mobile
Answering Your Phone Within 48 Hours
No new hardware, no new number. Your existing workshop line keeps working, and the AI starts answering the calls your team cannot get to.
Set Up Your Workshop
Tell us your services, standard pricing, opening hours, bay capacity and courtesy car rules. We load an automotive template so configuration takes minutes, not an afternoon off the tools.
Connect Your Number and Diary
Forward your workshop line, either all calls, overflow, or after-hours only, and link your booking system or calendar. Your number stays on every sticker, sign and Google listing.
Start Capturing Every Booking
The AI answers calls, books services, captures vehicle details and logs courtesy car requests, then sends you a clean job summary by SMS or email for each one.
Review and Fine-Tune
Listen back to call recordings and check your booking capture rate in the first week. Most workshops make small tweaks to pricing or service times, then let it run in the background.
Automotive Know-How Built In
A call to a mechanic is not the same as a call to any other business. The AI understands the language of the workshop and the systems you already run your bookings through.
Works With Your Workshop Software
The AI pushes bookings and vehicle details into the tools your service desk already uses, so nothing has to be re-keyed by hand.
- Integrates with common workshop and booking systems used in Australia
- Bookings land in your diary with the vehicle and job details attached
- Google Calendar and Outlook supported for smaller independent workshops
- Structured job summaries sent by SMS or email for every captured call
Roadworthy, Logbook and Fleet Servicing
From a single roadworthy to a standing fleet account, the AI captures the right information for each job type and routes it correctly.
- Roadworthy and safety certificate bookings with the correct requirements
- Manufacturer logbook servicing captured against make, model and interval
- Fleet and business account jobs identified and handled to your process
- Warranty and recall enquiries logged with vehicle details for follow-up
Related Solutions for Automotive and Service Businesses
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See trades solution →AI Receptionist for Towing Companies
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See towing solution →24/7 Call Answering Australia
A full overview of round-the-clock AI call answering for Australian businesses, with a cost comparison.
See 24/7 answering →Frequently Asked Questions
Yes. When a customer rings to book a service, the AI checks your real-time availability, books the job against the right amount of bay and technician time, and sends the customer an SMS confirmation. It books by job type, so a five-minute battery swap and a full logbook service are scheduled differently. Bookings land in your diary or workshop software with the vehicle and job details already attached.
The AI asks for the vehicle details as part of every service or repair call, the registration number, make, model, year, variant, and where the caller knows it, the odometer reading and last service date. It records symptoms and warning lights in the customer own words too. That full vehicle summary reaches your desk before the car arrives, so you can order parts and quote accurately ahead of time.
It can. You load your standard pricing for jobs such as logbook servicing, brakes, batteries, tyres and roadworthy inspections, and the AI shares those prices with callers. For anything that needs the car on the hoist first, like an intermittent fault or an unusual noise, it books a diagnostic or inspection instead of guessing. You control every price and can update your list anytime through the dashboard.
Yes, and this is where a lot of workshops lose time. At the point of booking, the AI checks whether the customer needs a courtesy car and logs the request against your loan-vehicle availability. It notes whether they will wait, drop off, or need a lift, and records any driver licence or age requirements you set. That means no one turns up expecting a loan car you have already promised to someone else.
Most callers do not notice. The AI speaks in natural Australian English and understands automotive terminology, so it holds a normal booking conversation about services, repairs and inspections. If a caller does have a genuinely complex or unusual request, the AI takes a detailed message and arranges a callback rather than guessing. It never gives incorrect mechanical advice, which protects both your reputation and the customer.
A service advisor or receptionist only covers business hours and can only take one call at a time. The AI answers unlimited simultaneous calls, around the clock, for a fraction of a part-time wage. For most workshops it pays for itself by capturing just a couple of extra bookings a month that would otherwise have rung out to voicemail and gone to the workshop down the road. Nights, weekends and public holidays are all covered at no extra staffing cost.
Stop Handing Bookings to the Workshop Down the Road
Every call answered. Every service booked. Every rego, quote and courtesy car request captured, day or night. Live in 48 hours.