Answer Every Call When You Are On the Job Site
Electricians cannot stop mid-installation to take a call. But unanswered calls are lost jobs, and the electrical market is competitive. Our AI receptionist handles every enquiry, books jobs, and alerts you to emergencies so you stay focused on the work in front of you.
Why Electricians Lose Work to Missed Calls
Electrical work demands full concentration. You cannot safely answer your phone while working in a switchboard, running cable, or on a ladder. Meanwhile, customers who need an electrician are calling down a list and hiring whoever picks up first.
Safety Means You Cannot Answer
Electrical work and phone calls do not mix. When you are working in a live switchboard, connecting a circuit, or operating in a roof cavity, answering the phone is not just inconvenient, it is a safety risk. The AI answers on your behalf so you can finish the job safely.
Electrical Emergencies Are Genuinely Urgent
A tripping safety switch, burning smell from a powerboard, or complete power loss are situations that homeowners treat as emergencies. They need someone now. If your phone rings out, they call the next electrician. Our AI captures the emergency details and notifies you immediately.
Every Missed Quote Is Real Revenue
A missed quote call is not just a lost job, it is a lost customer relationship. Homeowners who have a positive first contact often return for future electrical work, renovations, and referrals. Missing the first call loses all of that downstream value.
Built for Electrical Business Operations
The AI is configured for electrical businesses specifically, understanding job types, safety urgency, and the information needed to book and quote effectively.
24/7 Professional Call Answering
Every call answered with your business name within seconds, any time of day or night. Residential, commercial, and industrial enquiries handled appropriately.
- Answers with your business name and preferred greeting
- Handles residential, commercial, and strata enquiries
- Answers several calls at once during peak periods
- Professional tone matched to your brand
Emergency Callout Escalation
Detects genuine electrical emergencies and escalates immediately with full job details so you can make a rapid response decision.
- Recognises urgency triggers: tripping RCD, burning smell, no power, sparking
- Sends immediate SMS alert with address and problem description
- If you choose to publish a fixed callout fee, tells callers that fee up front
- Differentiates genuine emergencies from urgent non-emergency jobs
Quote and Job Booking
Books quote appointments and return visits into your schedule without any phone tag. Callers confirm their availability and you receive a structured job card.
- Real-time availability shown to callers based on your schedule
- Captures scope of work, access details, and property type
- Sends booking confirmation to the customer
- Creates a job card in ServiceM8, Fergus or Tradify with a connection quoted as custom work
Service Area Management
Handles only jobs within your service area. Out-of-area callers are politely declined, saving you time qualifying calls you cannot service.
- Configurable postcode and suburb whitelist
- Clear, friendly responses for out-of-area enquiries
- Separate zones for different team members or vans
- Captures out-of-area contacts for future expansion
Structured Job Summaries
Every call produces a clean summary with everything you need: customer contact, job address, scope, urgency, and access notes. Sent to your phone in real time.
- Customer name, mobile, and property address always captured
- Job scope described in plain language
- Property type noted (house, unit, commercial, new build)
- Any meter/switchboard access or parking information included
Builder and Trade Referral Handling
Recognises calls from builders, project managers, and repeat commercial clients and routes them with priority.
- Identifies builder and project manager callers
- Priority routing and faster response commitment for key accounts
- Captures project details including stage and access requirements
- Flags commercial and multi-site enquiries for your review
Going Live With No Disruption
Setup is handled entirely by our team. You keep your existing number and your customers notice nothing except that someone always answers.
Configure Your Electrical Business Profile
We set up your service area, job types (residential, commercial, solar, data, strata), your emergency escalation preference, and your booking availability. You approve the script before it goes live.
Connect Your Existing Number
Forward your mobile or office number to the AI, on overflow, after hours, or full time. Your number stays the same for all your customers and marketing materials.
Receive Job Alerts Immediately
Every call generates a structured alert on your phone within seconds of the call ending. Emergency callouts get flagged instantly so you can respond before the customer calls someone else.
Adjust and Optimise
Review the job summaries in the first week. Expect to tweak the service area list and urgency thresholds once or twice, then leave it to run.
Designed for Electrical Business Realities
Electricians deal with licensing requirements, safety obligations, and a diverse job mix. The AI is configured to handle your specific business, not a generic trade template.
Licensing and Compliance Awareness
The AI does not provide electrical advice or guidance, it handles the administrative side only. It captures job details and books appointments without risking your licensing obligations.
- Never provides electrical safety advice or DIY guidance
- Does not quote prices or promise timeframes
- Captures scope of work for your licensed assessment
- Handles enquiries about licences and insurance professionally
Connecting Your Trade Software
A connection to the job management software electrical businesses use is not part of Starter or Professional and can be scoped as custom work on a quote.
- ServiceM8, Fergus, Tradify or Simpro connection, quoted as custom work
- With a connection, sends new jobs to your platform
- On the Custom plan, call recordings for dispute resolution
- Monthly reporting on call volumes and booking conversion rates
More Solutions for Trade Businesses
AI Receptionist for Plumbers
The same 24/7 coverage applied to plumbing businesses. Emergency callout capture, quote booking, and service area filtering.
See plumbers solution →AI Receptionist for HVAC Companies
Built for heating, ventilation, and air conditioning businesses with seasonal demand spikes and emergency service calls.
See HVAC solution →After-Hours Call Answering
Dedicated after-hours coverage for businesses that receive emergency callouts outside business hours.
See after-hours coverage →Frequently Asked Questions
Can the AI tell if a caller has a genuine electrical emergency?
Yes. The AI is trained on a library of electrical emergency language: tripping safety switch that will not reset, burning smell from a powerboard or outlet, sparking at a socket or switchboard, complete power loss, and similar high-urgency situations. When it detects these phrases, it immediately sends you an SMS with the address and situation. You can configure the threshold, some electricians want all after-hours calls flagged, others only want genuine hazard situations escalated.
Will it book jobs that require a quote first?
Yes, and it is a common setup for electrical businesses. Callers who want a quote are booked into a quote appointment in your calendar, not promised a price. The AI captures the scope of work, property type, and access details so you arrive prepared. Jobs with a known price (like a standard safety switch replacement) can be booked directly if you configure those job types.
What if I work with a builder and they need to reach me urgently?
Callers from numbers you designate as priority accounts (builders, project managers, property managers) can be configured for priority handling. When one of these callers rings, the AI can attempt a warm transfer to you before taking a message, or it can immediately flag the call in your notification feed. For example, you might set your top three builders as priority accounts and leave all other calls as standard.
Does it work for both residential and commercial electrical work?
Yes. You configure the job types you handle and the AI routes enquiries appropriately. Commercial calls typically require different intake information, project scope, site access, ABN, and who the project manager is, and the AI captures those fields for commercial callers. If you only do residential work, commercial enquiries can be politely declined or referred on.
How much does it cost compared with a human receptionist or answering service?
A full-time receptionist costs a salary plus on-costs, covers only business hours, and is a single point of failure if they are sick or on leave. A shared answering service usually charges per call and uses generic scripts with no understanding of your business. Our plans start at $299 a month plus GST for business hours, and 24-hour answering is on our Professional plan at $599 a month plus GST. Either way the AI is configured specifically for your electrical business. If the extra jobs it books are worth more to you each month than the plan, it covers its cost.
What happens to calls when I am on annual leave?
You can configure the AI with a custom message for planned absences: for example, telling callers you are unavailable until a specific date and offering to book them in then, or referring emergency callouts to a colleague. You can update your availability settings from your phone in real time, so the AI always communicates accurately about when you will be available.
Sources and further reading
- ServiceM8 job management (ServiceM8)
- Simpro field service software (Simpro)
- Tradify job management (Tradify)
Every Electrical Job Starts With a Phone Call
Make sure every one of those calls is answered. No new number, and the timeline is confirmed in your written quote.