Which booking systems does the AI receptionist integrate with?

We integrate natively with Cliniko, Kitomba, Timely, and Power Diary, the platforms most Australian massage and remedial therapy clinics already run. When a client books through the AI, the appointment is written straight into your diary with the correct service, duration, and therapist, along with any intake notes captured on the call. If you use a different system, integration is available via API or Zapier.

Can it take bookings for different massage types and session lengths?

Yes. You configure your full treatment menu during setup, from a 30-minute relaxation massage to a 90-minute remedial session, including the buffer time you need between clients. The AI books the correct service and duration, respects each therapist's availability, and applies your rules for combined or back-to-back appointments so your diary stays realistic.

How does the AI handle cancellations and last-minute no-shows?

When a client calls to cancel, the AI processes it immediately, communicates your cancellation policy including any short-notice fee, and offers a reschedule on the spot. If the slot is inside your cancellation window it also alerts anyone on your waitlist, so a last-minute gap has the best chance of being filled rather than lost. Every cancellation is logged so you can spot no-show patterns over time.

Can it sell gift vouchers over the phone?

Yes, and this is where a lot of massage clinics leak revenue. The AI explains your voucher options by dollar value or treatment package, captures the buyer and recipient details, and sends an SMS payment link for the buyer to complete the purchase. It handles the Christmas and Mother's Day rush without you needing to step away from a client or hire seasonal help.

Does it capture new client health intake before the first appointment?

It does. Before a new client's first visit the AI records their presenting complaint, injury history, and treatment goals, then asks the health and contraindication questions you specify. It can send your intake and consent forms ahead of time, so the appointment starts on the table instead of at the front desk. Anything that needs your professional judgement is flagged for a callback.

Can it answer health-fund and HICAPS rebate questions?

Yes. You configure the private health funds you accept, your fees, and your HICAPS setup, and the AI answers rebate questions accurately from that configuration rather than generic estimates. It can confirm on-the-spot claiming for remedial massage, quote gap amounts, and handle DVA or workers compensation enquiries by capturing the right details and routing them to you.

Keep Your Massage Table Booked While You Are Hands-On

Remedial and relaxation massage therapists cannot pause a treatment to answer the phone, so booking and rebooking calls slip to voicemail and walk to the next clinic. Our AI receptionist answers every call for your Australian massage practice, takes bookings, manages cancellations, captures new client intake, and sells gift vouchers around the clock.

Book a Free Demo See Pricing

The Massage Clinic Phone Problem

In most massage practices the therapist is the receptionist, the practitioner, and the business owner all at once. When your hands are on a client, the phone rings out, and every missed call is a booking that quietly goes to a competitor down the road.

You Cannot Answer Mid-Treatment

You cannot walk out on a client who is face-down on the table halfway through a 60-minute remedial session. So the phone goes to voicemail, and the reality is that most callers booking a massage will not leave a message. They simply dial the next clinic on their Google results and book there instead.

Rebookings Are Slipping Away

Repeat clients on treatment plans are the backbone of a remedial massage business. When a client leaves without rebooking at reception, the follow-up session often never happens. A therapist focused on the next appointment rarely finds time to chase everyone who was due back in three weeks.

Evenings and Weekends Are Peak Enquiry Time

People book a massage when they finally sit down after work or on the weekend, exactly when a solo or small clinic is either fully booked or closed. Without cover for those hours, the enquiries with the strongest buying intent are the ones you never even hear about.

Built for Massage and Remedial Therapy

Configured with your treatment menu, session lengths, health-fund rebates, and intake questions, so the AI books the right service and captures exactly what a remedial therapist needs before the client walks in.

24/7 Appointment Booking

Answers every call and books straight into your diary, day or night. It knows the difference between a new client and a regular, and books the correct service and duration for each.

Books 30, 60, or 90-minute sessions with the right buffer time
Handles remedial, relaxation, deep tissue, sports, and pregnancy massage
Sends an SMS confirmation with clinic address and parking details
Matches returning clients to their preferred therapist

Rebooking and Treatment Plans

Turns one-off visits into ongoing care by prompting the next appointment before the client hangs up, following the rebooking interval you set for their treatment plan.

Offers the next session in a multi-visit treatment plan
Follows your recommended rebooking interval per client
Fills cancelled gaps by calling the waitlist first
Reminds clients whose health-fund extras reset at year end

Cancellation Management

Handles cancellation calls the moment they come in, applies your policy consistently, and works to fill the slot rather than leaving a hole in your day.

Enforces your notice period and any late-cancellation fee
Offers an immediate reschedule instead of leaving a gap
Notifies waitlisted clients the second a slot opens
Logs cancellation and no-show patterns for your records

New Client Intake

Captures the health history and consent details a remedial therapist needs up front, so a first appointment starts on the table rather than filling in forms.

Records presenting complaint, injury, and treatment goals
Asks the health and contraindication questions you specify
Sends your intake and consent forms before the first visit
Flags anything that needs a callback from the therapist

Gift Voucher Sales

Sells gift vouchers over the phone and sends a payment link by SMS, so you capture the seasonal rush without stepping away from a client.

Explains voucher options by dollar value or treatment package
Captures buyer and recipient details accurately
Sends an SMS payment link to complete the purchase
Handles Christmas and Mother's Day spikes without extra staff

Health-Fund and Rebate Answers

Answers the repetitive rebate and pricing questions accurately from your configuration, so clients get the right information without you reaching for the phone.

Confirms HICAPS on-the-spot claiming for your clinic
Explains which private health funds you accept for remedial massage
Quotes your standard fees and any gap amount
Handles DVA and workers compensation enquiries appropriately

Live in Your Clinic Within 48 Hours

We connect the AI to the booking software you already use, so appointments land straight in your diary with no double entry and no new phone number.

1

Configure Your Treatment Menu

Set up your services, session lengths, therapist availability, health-fund list, and intake questions. We review the configuration with you before go-live so the AI sounds like your clinic.

2

Connect Your Booking Software

We integrate with Cliniko, Kitomba, Timely, Power Diary, and other popular massage booking platforms, so every appointment syncs in real time with your existing schedule.

3

Forward Your Clinic Number

Choose to forward all calls, overflow only when you are on the table, or after-hours only. Your number stays the same and clients notice nothing except that someone always answers.

4

Watch Your Diary Fill

Review the call recordings and booking data in the first week. Most clinics recover lost bookings, cut no-shows, and free up hours of admin within the first month.

Client Privacy and Professional Boundaries

Remedial massage collects sensitive health information, and the AI is built to handle it under the Australian Privacy Act while staying firmly within an administrative scope.

Health Information Handled Properly

Client health history is sensitive information under the Australian Privacy Act, and every part of the system is built to treat it that way.

All data stored in Australian data centres
Encryption applied to call recordings and transcripts
Access controls separating admin from clinical intake notes
Retention periods configured to match your privacy policy

Administrative Scope Only

The AI books appointments and answers logistics. It never crosses into clinical territory that belongs to you.

Books and reschedules, does not diagnose or assess injuries
Refers all treatment questions to the treating therapist
Does not recommend techniques or predict outcomes
Flags urgent or clinical concerns to your team

Frequently Asked Questions

Never Lose Another Booking to Voicemail

Answer every call, fill every gap, and sell vouchers around the clock while you stay focused on the table. Setup takes 48 hours and your number never changes.