Every Infestation Call Answered While You Are on the Job
Pest control is field work. Your techs are under houses, in roof cavities, and driving between jobs, so the phone rings out and the anxious customer with wasps in the wall calls the next mob. Our AI receptionist answers every call in seconds, captures the pest type, property details and urgency, and books the callout for you across Australia.
Why Pest Control Businesses Bleed Leads
Pests do not keep office hours and neither do the people who find them. A wasp nest over a doorway, a rat in the roof, or termites in a skirting board turns a calm homeowner into an urgent buyer who wants someone out today. If they cannot reach you the moment they call, that job is gone.
Your Techs Cannot Stop Mid-Treatment
Suiting up, spraying a subfloor, or baiting a roof void is hands-on and often in a respirator. A tech cannot down tools to answer, note an address, and promise a callback. Every ring-out during the day is a booked job handed to the next operator in the search results.
Urgent Pests Want Someone Now
Bees and wasps near a school pickup, a snake in the laundry, or a rodent problem in a cafe are not next-week problems. Callers are stressed and impatient. If your line goes to voicemail they hang up and dial the next number, so speed to answer decides who wins the job.
Missed Calls Are Missed Contracts
A one-off treatment averages around $320, a termite inspection and management plan can run into the thousands, and a commercial account is recurring revenue. Miss three calls on a busy Monday and that is easily a thousand dollars, plus the lifetime value, walking to a competitor.
What the AI Does for Your Pest Control Business
Set up specifically for pest control, the AI speaks your customers language, triages the pest and the urgency, and captures exactly what your techs need to arrive prepared.
24/7 Call Answering
Every call answered professionally with your business name, whether it is a Tuesday afternoon or a Sunday night. No voicemail, no ring-out, no lead left on the table.
- Answers within 9 seconds on average
- Uses your business name and greeting
- Handles several calls at once during seasonal spikes
- Calm, reassuring tone for stressed callers
Pest and Property Triage
Identifies the pest, the property type, and the scale of the problem so every job arrives with the right information and your tech turns up with the right chemicals and gear.
- Captures pest type: termites, rodents, ants, cockroaches, wasps, spiders, fleas
- Records property type and size: house, unit, warehouse, restaurant
- Notes signs and severity described by the caller
- Flags recurring or commercial accounts for priority handling
Urgent Callout Escalation
Recognises the jobs that cannot wait, such as swarming bees, a snake indoors, or a health-inspection deadline, and alerts you straight away so you can decide how to respond.
- Detects urgency cues: bees, wasps, snake, swarm, health inspection
- Sends an immediate SMS or push notification to your team
- Captures the full property address and access notes
- Sets caller expectations on response time based on your availability
Inspection and Treatment Booking
Books inspections and treatments straight into your schedule. Callers choose from your available slots and get a confirmation, with no phone tag while your techs are on the tools.
- Real-time calendar integration with your booking system
- Collects pest type, address, access and best contact time
- Sends a confirmation SMS to the caller
- Notifies you the instant a new job is booked
Service Area Filtering
Screens every enquiry against your coverage so you only take on jobs you can service. Callers outside your zone are handled politely and, if you like, pointed elsewhere.
- Configurable postcode and suburb coverage list
- Politely declines out-of-area jobs without hurting your reputation
- Still captures out-of-area contacts in case you expand
- Supports multi-van teams with separate coverage zones
Job-Ready Summaries
Every call becomes a tidy structured summary sent straight to your phone, so nothing is lost between the ring and the roster.
- Customer name, phone and property address every time
- Pest type and problem described in plain language
- Urgency level and preferred appointment window
- Access, pets, and parking notes provided by the caller
Up and Running in 48 Hours
No technical work at your end. We handle the setup and your existing business number keeps working exactly as it does now.
Tell Us About Your Business
Share your service area, the pests you treat, your hours, and how you want urgent callouts escalated. We configure the AI to match the way you already run jobs.
Forward Your Number
Point your existing number to the AI: all calls, after hours only, or just when your techs are busy. One simple change and customers keep dialling the same number.
Get Job Alerts on Your Phone
Every call turns into a structured summary sent to your phone in real time, so you see each lead, booking and urgent callout the moment it lands.
Review and Fine-Tune
Listen back to recordings, adjust your service area or pest list, and tune the urgency triggers. Most operators make a tweak or two in the first week, then leave it running.
Built for How Pest Techs Actually Work
Generic answering services are built for offices with someone sitting at a desk. We built ours for field crews who are out treating properties all day and need the job details delivered the way they work.
No Lock-In, No Per-Call Charges
A busy season should never punish you with a bigger phone bill. Our plans come with a generous call allowance and simple, predictable monthly pricing.
- Flat monthly fee with no surprise per-call charges
- Month-to-month, cancel any time
- Scales automatically through your summer peak
- No setup fee for standard pest control configurations
Works With Your Existing Setup
No new phone number, no ripping out your systems, no new software for your crew to learn. The AI simply sits in front of your current number and handles the calls.
- Compatible with any Australian mobile or landline number
- Integrates with ServiceM8, Fergus and other job management apps
- Call recordings available for quality and training
- Simple online portal to update hours, pests or service area
More AI Solutions for Field Businesses
AI Receptionist for Trades and Services
The general overview of how AI reception works across every field trade, with the numbers on what missed calls really cost.
Explore trades overview →AI Receptionist for Cleaning Companies
Built for cleaning crews on site all day, capturing quote requests, recurring bookings and one-off jobs.
See cleaning solution →After-Hours Call Answering
Dedicated after-hours cover for the night-time and weekend callouts, without paying for a night-shift receptionist.
See after-hours coverage →Frequently Asked Questions
Yes. We configure a pest control intake flow that captures what your techs actually need: the pest type, the property type and size, the signs the caller is seeing, access details, and how urgent it is. You review the summary format during setup and we adjust it until it matches how you like a job handed over. It uses your intake, not a generic script.
The AI recognises urgent language such as bees, wasps, swarm, or snake and immediately sends you an SMS or push notification with the full property details. You decide whether to head out. For after-hours callouts you can have the AI quote your emergency rate to the caller upfront, so they know the cost before you call back and you only get out of bed for jobs worth attending.
Yes, and this is one of the most useful features for pest control. You give us your postcode and suburb coverage, and the AI politely declines callers outside your zone rather than booking a job you would have to cancel. It still captures their details in case you expand, and for multi-van operators it can route callers to the right team based on where the property is.
It works especially well for solo operators. When you are the only tech and every booking depends on you personally answering the phone, a missed call is a job lost. The AI gives you the coverage of a full-time receptionist for a fraction of the cost, and unlike a shared answering service it knows your pests, your service area and your pricing.
If a caller asks directly, the AI is upfront that it is an automated assistant, so we never pretend it is a person. In practice most callers just want the pest dealt with, and they are relieved that someone answered fast and took the details properly. Our field-service clients report that customers are happy as long as the job gets booked and they get a prompt call back.
We integrate natively with ServiceM8, Fergus and Tradify, so when a call comes in and a job is booked a job card is created automatically with all the pest control intake details filled in. If you run a different system we can push the job data by webhook or send a daily summary email, and for operators who prefer to stay off the apps we can simply SMS you a clean summary of every call.
Start Capturing Every Pest Callout Today
Setup takes 48 hours, your existing number keeps working, and every infestation call gets answered. Try it risk-free for 30 days.